frequently asked questions
You can send an email to info@baltibanas.com or fill in our contact form on the following page https://baltibanas.com/contact , our team will be happy to help you with whatever you need.
If you would like to sell any of our products in your physical shop, please contact us, we will be happy to discuss it.
If you are interested in customising a product, ask if it is possible to do so, we will contact you as soon as possible. https://baltibanas.com/contact
In the case of returning an item not picked up by the customer, only the value of the item will be refunded excluding shipping costs, if the item is customised the money will not be refunded but you will have the option to send it back to you paying the shipping costs.
“International buyers – Import duties, taxes, fees, etc. are not included in the price or shipping charges. These charges are the responsibility of the buyer. Please check with your customs office to determine what these additional charges may be before purchasing. I have no way of knowing if/when any customs charges will apply to a shipment. thanks!”
Gift Cards
It’s easy! Just go to our gift card page, choose the card you want and checkout.
Just add the code to make the charge or discount to your selected purchase.
Yes, you can deduct the value of the Gift Card from the order and pay the rest with any of our available payment methods.
No. Gift Cards are non-refundable.
We’re sorry, but once your gift card expires, you can’t use the balance on it.
If you have any further questions about gift cards, please contact our customer service team and they will be happy to answer any questions you may have.
